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Privacy Policy

Privacy Policy

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Privacy Policy – Intuitive Web Design

Effective Date: 19 February 2025
Last Updated: 11 December 2025

1. Introduction

Welcome to Intuitive Web Design (“we”, “our”, or “us”).
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

We comply with all applicable UK data protection laws, including:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

By using our website or providing your information, you agree to the practices described in this policy.

2. Who We Are

Intuitive Web Design
Director: Warren Ffolkes
Email: info@intuitive-web-design.co.uk

We are the Data Controller responsible for your personal information.

3. What Data We Collect

A. Data You Provide Directly

We may collect the following when you contact us or use our services:

  • Name

  • Email address

  • Phone number

  • Company name

  • Project information

  • Any information voluntarily provided through forms, emails, or enquiries

Financial and contractual information:

  • Invoices are processed via Zoho Books

  • Contracts are issued and signed via SignNow

B. Data We Collect Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • General diagnostic and traffic data

This is collected through Google Analytics / GA4 and basic cookie tools required for site functionality.

 

4. How We Use Your Data

We may use your data for the following purposes:

  • To provide our services — website design, project communication, invoicing, contracts

  • To communicate with you — replying to enquiries, sending proposals, arranging calls

  • To improve our website — monitoring analytics and user interactions

  • To maintain legal and financial compliance — invoicing, record-keeping

  • For security purposes — preventing fraud and misuse

Legal Bases for Processing

We rely on:

  • Contractual necessity — required to deliver work or prepare a quote

  • Legitimate interests — improving services, maintaining security

  • Consent — for marketing emails or cookie-based analytics

5. How We Share Your Data

We only share personal data when necessary:

A. Service Providers

  • Zoho Books – invoice and payment processing

  • SignNow – contract signing

  • Website hosting provider – for basic operational functionality

  • Google Analytics – website usage analytics

All providers follow GDPR-compliant security standards.

B. Legal Requirements

We may disclose data if required by:

  • Law

  • Regulatory authorities

  • Legal proceedings

We Do NOT Sell or Trade Your Data

Your information is never sold or shared with advertisers or third-party marketing companies.

6. International Data Transfers

Some services we use may store data outside the UK (e.g., Google).
When this occurs, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs)

  • UK-approved international transfer measures

7. Cookies & Tracking

We use cookies for:

Essential Cookies

Required for basic website functionality.

Analytics Cookies

Used by Google Analytics / GA4 to understand site performance.

No Advertising Cookies

We do not use any marketing or retargeting cookies such as Meta Pixel, LinkedIn Ads, TikTok, or Microsoft Ads.

You can disable cookies at any time via your browser settings.

8. Data Retention

We keep your data only as long as needed:

  • Client and financial records: up to 7 years (legal requirement)

  • Project files: retained only as needed for ongoing services

  • Enquiry emails: up to 12–24 months

  • Analytics data: anonymised and stored up to 24 months

After these periods, data is securely deleted.

9. Your Rights (Under UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing (including marketing)

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at:
📧 info@intuitive-web-design.co.uk

10. Security Measures

We use strong security practices to protect your data, including:

  • Encrypted storage for sensitive data

  • Secure access controls

  • Restricted access to authorised personnel

  • Regular safety reviews and compliance checks

11. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. Please review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For any privacy questions, concerns, or data requests, contact:

📧 info@intuitive-web-design.co.uk
Attn: Warren Ffolkes, Director
Intuitive Web Design